Thank you for choosing us! We are committed to providing you with a smooth and efficient shopping experience, from the moment you place your order until it arrives at your doorstep. Here is all the important information about our shipping process:
Processing Time
- All orders are processed within 48 hours. Orders placed on weekends or holidays will be processed on the next business day.
- Once your order is processed, you will receive a tracking number via email, allowing you to track the shipment status of your items at any time.
Shipping Methods
We offer fully tracked express shipping services, using internationally renowned couriers such as DHL, UPS, and FedEx. This ensures your order arrives safely and on time.
Shipping Destinations
We currently ship to most countries/regions worldwide, including major areas like the United States, Europe, the United Kingdom, and Australia. Please note that shipping costs and delivery times may vary depending on your location.
Shipping Costs
We offer free shipping on all global orders of $60 USD or more (or the equivalent in other currencies). For orders below this amount, you can view the exact shipping cost before checkout.
Customs and Duties
All international orders may be subject to import duties and taxes levied by the local government, which are payable upon delivery. These fees are not included in your order total.
Delivery
- Our delivery time is between 12-40 days, with 90% of orders arriving within 30 days.
- We are dedicated to providing you with a pleasant shopping experience and reducing your costs. Therefore, we have adopted a flexible approach to sourcing, inventory, and shipping.
- This means we ship from various locations, including but not limited to the factories of origin, our warehouses, and overseas warehouses. The shipping location depends on your delivery address and our stock availability.
Order Tracking
Once your order has shipped, you will receive a tracking number via email. You can use this tracking number to check the progress of your package directly on the courier's website.
Lost or Damaged Goods
We make every effort to ensure your package arrives safely, but in rare cases, an order may be lost or damaged in transit. If this happens, please email us immediately at
potalapalacetibet@gmail.com with your order number, and we will investigate the matter promptly.
Address Accuracy
Please ensure your shipping address is correct before placing your order. Once an order has been dispatched, we cannot change the address. If you need to change your address, please contact us as soon as possible, and we will do our best to accommodate your request before shipment.
Customer Support
If you have any questions about shipping or need assistance with your order, please do not hesitate to contact us. We are happy to help!
